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SQL DBA (L1 Support)

Company Name: Cyient Limited
Start Date 20-05-2019 End Date -
City: Hyderabad State: Telangana
Country: India
Contact Number: +91-40-67489921 Email Id: Manohar.Burri@Cyient.com
Job Address: Plot No: 2, IT Park,, Nanakramguda,, Manikonda, Hyderabad, Telangana
Job Description:

Interested can share your updated CV to Manohar.Burri@Cyient.com along with below details. 
 

Total Experience:
Current CTC:
Expected CTC:
Notice Period: 


Job Description 
 
Years of Experience: 2 to 3 years
Qualification: BE/Btech/MCA
Job Location: Hyderabad
Employment Type: Fulltime
 
  • Performing Service Operations in general, for 24 X 7 support environment.
  • Overall responsibility for 1st level support and interface to 2nd& 3rd level support in alignment with client Operating Model and tool set.
  • Serve as the first point of contact for customers seeking technical assistance over the phone or email
  • Determine the best solution based on the issue and details provided by customers
  • Direct unresolved issues to the next level of support personnel
  • Record events and problems and their resolution in logs
  • Follow-up and update customer status and information
  • Work in 24X7 Service Operation environment on basis of Weely/Monthly/Quarterly rotation of shift.
  • Complete ownership of Application Help Desk (Telephone/Email/Tickets) and resolution within defined Service Operation processes (SLA).
  • Send/Receive Telephone/Email/Tickets communication/interaction with end users.
  • Close interaction with 2nd level for any Incident/Problem/Task non-standard case and resolution.

 

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