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Area Service Manager

Company Name: Lava International Ltd
Salary Negotiable
Start Date 09/11/2017
End Date
Ph +91 120 463 7100
Job Description: Key Result Areas: Customer call resolution as per defined SLA Conduct scheduled/surprise audit, report observation and take corrective action for process adherence gaps at service center and CFA Ensure availability of spares from branch offices to service partner as per defined SLA o Maintain MSL of spare parts at CFA Effective service partner appointment as per the plan for Business Unit Service Partner Relationship Management Resolve service partner issues related to customer service, claim settlement etc. Implement service partner engagement program Ensure product knowledge / repair skill improvement for service partner technician Ensure smooth separation of Service Partner with all issues well settled before separation without impacting customer service Ensure smooth recovery process of DOA, defective PCBA, defective parts from Service Partner o Spare part reconciliation every quarter at CFA Need to Ensure Eng repair Skills at service center o Provide repair skill know-how to repair technician Perform root cause analysis of customer service Performance parameters and corrective action Planning, implementation and control Report quality failures with respect to the companys products to the quality control team for immediate corrective actions Identify and resolve gaps in customer service (impacting Customer TAT, Service Cost, Repair Quality) Desired Skills and Competencies: People management skills Ability to perform well as an individual as well as in a team Good communication skills Sound technical knowledge with exposure to L1-L4 repair environments Ability to impart training on processes and service management Working knowledge of service CRMs/RMS (Repair Management Systems), Excel, Power point presentation Ideal Candidate: Should be a Diploma in Electronics or B-Tech. Exp:2 - 7 yrs Lovcation:visakhapatnam

Job Address: A-56, Sector – 64, Noida- 201301, UP, India
City: Noida    State: Uttar Pradesh    Country: India