Technical Support Executive
Company Name: SITEL
Start Date 03/13/2018
End Date 03/16/2018
Job Description: we are conducting an exclusive drive for Freshers and also one year tenured candidates for Voice Process. Below is the detailed job description for your kind understanding. Interested candidates please attend the interview on 13.3.2018 to 16.3.2018 and carry one photo copy your effective CV, PAN card and Aadhar card. Position Summary Designation: Customer Service Professionals (Voice Process) Qualification: Any UG & PG degree (2015, 2016 and 2017) Please note: Backlogs will be considered. Experience: 0-3 Years (Other BPO domain experience with good communication skill is more preferred) Shift: US Shifts Compensation: 2.05 LPA - 2.21 LPA (Exclusive of monthly incentives) Job Description Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet; Interact with customers to provide and process information in response to inquiries, concerns, and requests about products and services; Diagnose and resolve technical hardware and software issues involving internet connectivity, email clients, IPTV, VOIP and more; Follow standard processes and procedures; Identify and escalate priority issues per Client specifications; Redirect problems to appropriate resource; Accurately process and record call transactions using a computer and designated tracking software; Offer alternative solutions where appropriate with the objective of retaining customers and clients business; Organize ideas and communicate oral messages appropriate to listeners and situations; Follow up and make scheduled call backs to customers where necessary; Stay current with system information, changes and updates Job Qualifications Effective English oral communication skills Excellent, analytical, listening and organizational skills Excellent customer service skills and great enthusiasm for helping customers Must be able to prioritize and complete all job duty requirements Must be able to adhere to schedule changes based on department and/or business Must be an energetic self-starter with the ability to work both independently and within a team Excellent time management skills, attention to detail and the ability to multi task Competent in MS office and web browser environments Ability to continually display positive attitude. Stay current with system information, changes and updates Additional Benefits: Attractive incentives and other employee benefits (Exclusive of CTC) Free cab facilities (Home pickup and home drop) Requirements: Candidate must have excellent communication skills in English Must be flexible for rotational shifts Other BPO domain experiences with good communication skills are also preferred Timings: 11:00 AM - 4 PM (Mention Haripriya HR on Top of your Resume) Contact: Haripriya ( (Available on WhatsApp)
Job Address: SITEL INDIA Ramanujam IT Park, Hardy towers,1st Floor, C block, Rajiv Gandhi salai,OMR road, Taramani, Chennai 600113 Landmark: Opposite to Thiruvanmiyur railway station.
City: Chennai State: Tamil Nadu Country: India