Interested can share your updated CV to Manohar.Burri@Cyient.com along with below details.
Years of Experience: 2 to 3 years
Job Location: Hyderabad
Employment Type: Fulltime
Performing Service Operations in general, for 24 X 7 support environment.
Overall responsibility for 1st level support and interface to 2nd& 3rd level support in alignment with client Operating Model and tool set.
Serve as the first point of contact for customers seeking technical assistance over the phone or email
Determine the best solution based on the issue and details provided by customers
Direct unresolved issues to the next level of support personnel
Record events and problems and their resolution in logs
Follow-up and update customer status and information
Work in 24X7 Service Operation environment on basis of Weely/Monthly/Quarterly rotation of shift.
Complete ownership of Application Help Desk (Telephone/Email/Tickets) and resolution within defined Service Operation processes (SLA).
Send/Receive Telephone/Email/Tickets communication/interaction with end users.
Close interaction with 2nd level for any Incident/Problem/Task non-standard case and resolution.