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job SQL DBA (L Support)

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SQL DBA (L1 Support)

Company Name: Cyient Limited
Salary Negotiable
Start Date 05/20/2019
End Date
Ph +91-40-67489921



Job Description:

Interested can share your updated CV to Manohar.Burri@Cyient.com along with below details.    Total Experience: Current CTC: Expected CTC: Notice Period:  Job Description    Years of Experience: 2 to 3 years Qualification: BE/Btech/MCA Job Location: Hyderabad Employment Type: Fulltime   Performing Service Operations in general, for 24 X 7 support environment. Overall responsibility for 1st level support and interface to 2nd& 3rd level support in alignment with client Operating Model and tool set. Serve as the first point of contact for customers seeking technical assistance over the phone or email Determine the best solution based on the issue and details provided by customers Direct unresolved issues to the next level of support personnel Record events and problems and their resolution in logs Follow-up and update customer status and information Work in 24X7 Service Operation environment on basis of Weely/Monthly/Quarterly rotation of shift. Complete ownership of Application Help Desk (Telephone/Email/Tickets) and resolution within defined Service Operation processes (SLA). Send/Receive Telephone/Email/Tickets communication/interaction with end users. Close interaction with 2nd level for any Incident/Problem/Task non-standard case and resolution.  


Job Address: Plot No: 2, IT Park,, Nanakramguda,, Manikonda, Hyderabad, Telangana
City: Hyderabad    State: Telangana    Country: India
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