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Walk-in Service Desk Analyst

Company Name: Tech Mahindra Ltd
Salary Negotiable
Start Date 11/25/2017
End Date
Ph +91 80 67807777
Job Description: Dear Candidate, Greetings from Tech Mahindra!!!! We are hiring for Service desk Basic Requirements Basic knowledge on Service Desk with written and oral communication skills. No certifications or in-depth Technical requirements are needed. Candidates to be having experience of International Voice Process background. About Job Profile Opening for: Service Desk Analyst for a Top notch client. Key accountabilities: Respond quickly to all queries and incidents. Manage incidents, including via telephone, Chat & email. Documentation, recording & updating incident details in CRM tool. Communication, alerting technical staff via assignments and escalating to Resolver group Support & Classification, making an initial assessment into the nature of the incident, assessing the severity, impact and risk. Answering queries and resolution of straight forward incidents Escalation of unresolved cases to next level application specialist teams. Monitoring & Tracking, reviewing the progress of an incident and keeping the customer informed. Closure, formally closing incidents. Initial review and evaluation of the case. Communicating major IT incidents to affected customers. 1st line application support and diagnosis Assisting the client with L1 and L1.5 Support activities Experience At least 1-6 years in Help Desk/Service Desk/ Tech support environment desirable or similar profile from an International voice process. Knowledge & Skills Fluent in English verbal and Nonverbal Excellent telephone skills Customer focused Ability to multi-task and prioritize workload Ability to adapt to continuously changing procedures and environment Team player with strong interpersonal skills Address: Tech Mahindra Pvt Ltd45-47 KIADB Industrial Area Building # ITC -4, Reception 2nd floor, Conference room, Electronic City Phase-2, Bangalore 560100 Contact: Soujanya N. Exp: 1 - 4 yrs Location:Bengaluru(Whitefield, Electronic City)

Job Address: Electronic City Phase II, Electronic City, Bengaluru, Karnataka 560100
City: Bangalore    State: Karnataka    Country: India
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Senior Analyst

Company Name: Dell International Services India Private Limited
Salary Negotiable
Start Date 11/22/2017
End Date
Ph +91 80 25068026
Job Description: Are you a Microsoft expert? Aspire to work in the security domain? Then read on ........ We at Dell, Bangalore are looking at hiring Cyber Security Sr. Analysts; if the below description interests you, please route your candidature to Ajith.abraham@dell.com with the following details: Total experience in Automation/ build or Dev Ops (In years) Experience in Microsoft technologies web development (In years) Reporting experience using SSRS/ Tableau etc. (In years) Current location: CTC (In INR) ECTC (In INR) Notice period/ time required to join (In days) Current company Current location: Willingness to work in Bangalore (yes/ no) Job Responsibilities: Manage and support HP Fortify's Static Code Analyzer (SCA) infrastructure Configure and tune static code scanning solution to maximize tool effectiveness and minimize false positives Manual validation of true and false positives from static code scanning solution Differentiate risk ratings from various findings and prioritize results Work with the project teams on Fortify client setup and configuration issues Communicate, Manage and Deploy Fortify rule packs on the server and clients Identify, develop and manage custom rules in Fortify SCAPro-actively identify potential performance concerns, recommend and deploy solutions in Fortify CSAPerform routine maintenance activities on the CSA server and client Build, Manage and conduct Fortify CSA tool trainings on need basis Manage and deploy new versions of the Fortify CSA server and clients on regular basis Comprehend an application's business risks, design and implementation Required Skills: Expertise with Fortify Static Code Analyzer (SCA)A strong background Architecting and Implementing Software Applications written C++/C#/.Net Framework Must have experience performing detailed code reviews and assessing security risks Must have experience setting up manual and automated testing cases Knowledge of secure application development practices Strong trouble shooting and problem solving skills to resolve defects Hands on experience with dynamic and static scanners (e.g. HP Fortify, IBM AppScan) Good communication skills required for interaction with development teams. 5+ years working as a software developer writing code for an enterprise J2EE or .NET web application Practical experience with common software development methodologies and tools (IDEs, defect tracking, build tools) Expertise in MS Build integration Expertise with TFS integration Knowledge of Maven, ANT, Visual Studio and other build integration technologies Knowledge of scripting languages is desired Technical University degree or Bachelor's degree in Computer Science or related field CISSP, CSSLP or related Information Security certifications a plus Experience in the Enterprise Security space, especially application security, is a plus. Exp:4 - 9 yrs Location:Bengaluru(Domlur)

Job Address: Shivalaya, No 123, Phase II, Whitefield Industrial Area, EPIP Zone, Bengaluru, Karnataka 560066
City: Bangalore    State: Karnataka    Country: India
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Business Analyst

Company Name: Oracle India Pvt. Ltd
Salary Negotiable
Start Date 11/09/2017
End Date
Ph +91 80 4108 5000
Job Description: Oracle's Cloud Provisioning Operations team is responsible for the audit and provisioning of Oracle's Cloud Services Portfolio. The team oversees the manual and automated provisioning processes and is the business owner of provisioning automation. The team drives the centralization of provisioning processes across all services, including new services through acquisition. Duties and tasks are standard with some variation. Completes own role largely independently within defined policies and procedures. Attention to detail critical. Ability to collect, organize, and display data in spreadsheet format. Follow-through skills necessary to get information from internal and third parties and have data errors/omissions corrected. Relationship management skills strongly desired. Strong written and verbal communication skills to interact with management and possible clients desired. 2 plus years relevant work experience. Additional Details We seek an experienced business analyst to join Oracle's Cloud Provisioning Operations team. This high-profile, dynamic position will drive provisioning operational excellence through process improvement and task automation while ensuring our customers' success through order processing, auditing and fulfillment of the Cloud Services Portfolio. This position will gain detailed knowledge of the processes and the various teams involved with provisioning through performing the manual provisioning tasks that are to be automated. Primary responsibilities for this role are: Audit order and provisioning systems to ensure proper fulfillment of provisioning requests. Raise bugs and work with different technical teams in analyzing and following up on the issues Receive provisioning requests, validate their content and coordinate the provisioning of Oracle's Cloud Services. Follow the progression of provisioning orders and send appropriate notifications when the work is complete. Define and execute the use cases, test cases and support internal end users during the implementation phase. Act as a reference person for other teams in the standardisation of the processes. Successful candidates will demonstrate high attention to detail, problem solving skills, teamwork, verbal and written communication skills, excellent command of English and cheery helpfulness. The ability to keep cool under pressure is a must for this job. In addition to the aforementioned required skills, the following skills are highly desirable: Technical operations Experience with cloud products and cloud infrastructure Prior provisioning process experience Experience with advanced Excel functions A bachelor's degree (or its international equivalent) is required. Exp:4 - 8 Years Location:Bengaluru

Job Address: Prestige Lexington, No.18, 2nd Cross Road, Chikka Audugodi, Near Prestige St. John's Woods, Bengaluru, Karnataka 560029
City: Bangalore    State: Karnataka    Country: India